Privacy Policy

1. Who We Are

Charan Organics operates this website and related services for browsing products, placing orders, and customer support. If you have any privacy questions, contact us at ecanconnect@gmail.com or +91 8247838125.

2. Information We Collect

• Account information: name, email, phone number.
• Order and shipping information: address, pincode, city/state, purchased items.
• Payment verification information: UTR/transaction reference and payment screenshot (for UPI orders).
• Support communication details you share with us.
• Basic technical data such as device/browser logs for security and troubleshooting.

3. Why We Use Your Information

• To process orders, confirm payments, and deliver products.
• To provide customer support and order updates.
• To improve website performance, search relevance, and user experience.
• To prevent fraud, abuse, and unauthorized activity.
• To meet legal, tax, and compliance requirements.

4. Payments

We currently support UPI-style payment flow and payment verification. We do not intentionally store full card data on this website.

5. Sharing of Information

We may share limited data only when needed with:

• Delivery/logistics providers for order fulfillment.
• Technology providers used for hosting, storage, and communication.
• Authorities or legal bodies when required by law.

6. Data Retention

We retain information only for as long as needed for order processing, support, accounting, legal compliance, and security needs.

7. Security

We apply reasonable technical and organizational measures to protect your information. No online system can be guaranteed 100% secure.

8. Your Choices

You may request access, correction, or deletion of your personal data by contacting us at ecanconnect@gmail.com. We will review and respond as per applicable law and operational requirements.

9. Policy Updates

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.